Merlin Privacy Policy

These Terms and Conditions ("Terms") govern your access to and use of the website, products, and services provided by Merlin Digital Software LLC ("Merlin," "we," "us," or "our") located at www.merlindigitalsoftware.com. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

Merlin Digital Software provides reputation management and review automation software services for healthcare clinics and related businesses. Our services may include, but are not limited to, automated review request messaging, review monitoring, and customer communication tools.

2. Eligibility

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal authority to enter into these Terms.

3. Account Registration

To access certain features of our services, you may be required to provide contact information including your name, phone number, and email address. You agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate and complete.

4. Text Messaging Terms

By opting in to receive text messages from Merlin Digital Software, you agree to the following:

• You consent to receive non-marketing, transactional text messages from Merlin Digital Software about reputation management services.
• Message frequency varies based on your use of our services.
• Message and data rates may apply. Merlin Digital Software is not responsible for any charges imposed by your mobile carrier.
• You may opt out of receiving text messages at any time by replying STOP to any message you receive from us.
• For assistance, reply HELP to any message or contact us at support@www.merlindigitalsoftware.com.
• Your consent to receive text messages is not a condition of purchasing any goods or services from Merlin Digital Software.
• Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint. Carrier support may vary.

5. Acceptable Use

You agree not to use our services for any unlawful purpose, to violate any applicable laws or regulations, to infringe on the rights of others, to transmit harmful or malicious content, or to interfere with the operation of our services.

6. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, trademarks, and software, are the exclusive property of Merlin Digital Software LLC and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

7. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or secure.

8. Limitation of Liability

To the fullest extent permitted by law, Merlin Digital Software LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, regardless of the theory of liability.

9. Indemnification

You agree to indemnify, defend, and hold harmless Merlin Digital Software LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our services or violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause and with or without notice. Upon termination, all provisions of these Terms that by their nature should survive will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in Orange County, California.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services following any changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

Merlin Digital Software LLC
Email: support@www.merlindigitalsoftware.com
Website: www.merlindigitalsoftware.com

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