Merlin Privacy Policy

Merlin Digital Software LLC ("Merlin," "we," "us," or "our") is committed to protecting the privacy of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.merlindigitalsoftware.com, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide: When you fill out our contact form or sign up for our services, we may collect your first name, last name, phone number, and email address.

Usage Data: We may automatically collect information about how you access and use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To send you transactional text messages related to our reputation management services (with your consent)
• To respond to your inquiries, comments, or questions
• To improve our website, products, and services
• To send administrative information such as updates, security alerts, and support messages
• To comply with legal obligations and enforce our terms

3. Text Messaging

If you opt in to receive text messages from Merlin Digital Software, we will send you non-marketing, transactional text messages related to reputation management services. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Text HELP for assistance. Your consent to receive text messages is not a condition of purchasing any goods or services.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as SMS delivery (e.g., Twilio), hosting, and analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us using the information provided below.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Merlin Digital Software LLC
Email: support@www.merlindigitalsoftware.com
Website: www.merlindigitalsoftware.com